Hello & a warm welcome
I’m Laura – Director of Operations and the heart and soul behind Elliott Ops Services
After 20 years of working across different industries, leading teams, supporting senior executives, and managing an award winning bridal business, I discovered what I truly love – helping other people succeed. That is how Elliott Ops Services came to life.
What began as hands on support naturally evolved into something more strategic. Now, 5 years after I founded my company, I work alongside business owners as a trusted partner, helping them make confident decisions, simplify their operations, and grow businesses that feel good to run. I also care deeply about making those businesses kinder to the planet.
I specialise in managing projects, and streamlining operations to ensure your business runs smoothly and efficiently. I am here to help you build a strong foundation for growth and success. Let’s work together to optimise your operations and achieve your business goals.
Sustainability is more than just a nice idea for me. It is a core value and a guiding principle in the way I work. I believe businesses can grow in a way that is thoughtful, responsible and good for the world around us.
More than anything, I care about building genuine partnerships. I am not just here to tick tasks off a list. I want to understand your business, your goals and your customers so I can support you fully. When we work together, your mission becomes my mission.
If you are ready to create more space, calm and momentum in your business, I would love to hear from you. Tell me where you are headed, and I will help you build the strategy and systems to get there.
What my clients say
I have a growing business and charity and needed a PA who could help me manage and operate both responsibilities at the highest levels – but on a part time basis. Thankfully we found Laura who’s service has enabled me to access a top notch top calibre individual on terms that work for me. I had some concerns over how remote support would work but Laura makes it work so well I would now never go back to the more traditional model.
Laura is both personable and professional and I can trust her with communicating with my most important valuable contacts. Over the past nearly 4 years, Laura has made a tremendous contribution to my operations, getting our filing systems up to scratch, producing high quality minutes for our board and management meetings, crafting high level correspondence to CEO’s and government ministers, organising our diaries and generally helping us to do more and do it well.
I would not hesitate to recommend Laura and what her business offers to busy people, entrepreneurs and business owners who need that high calibre polish, professionalism, and flexibility. Quite simply, Laura is excellence.
Hiring Laura turned out to be one of the best decisions for my business. She has an incredible knack for anticipating needs and filling gaps before they even appear. The year she came on board, my revenue increased by about 50%. Laura’s support allowed me to focus on revenue-generating activities within my zone of genius, and I save so much mental energy by not needing to constantly ‘context switch’.
The biggest impact Laura has made is managing the backend so seamlessly that I don’t have to think about the details. She handles invoices, bookkeeping, client reminder emails, onboarding and offboarding clients—ensuring I remain the main touchpoint while she manages scheduling and online calendars. She’s also managed some pretty hefty projects, including: the entire backend of my rebrand, including a Google Drive migration; migrating my calendar platform from one system to another, including all my email processes; and a significant three-month project with a co-founder, with much more complexity and a lot of moving pieces. She is always ready to help, keeps track of everything effortlessly, and is unflappable. I’ve called her my ‘right hand woman’ on more than one occasion.
Future Led would not be the business that it is without her.
Hiring Laura was the absolute best decision we ever made as a business. She has brought about a step change in the way that we work as a team and in how interact with our clients. She transformed our operations to make them consistent and logical. Laura is one of those incredibly rare people, in that she is conscientious without being officious, kind while remaining fair, and highly-planned while managing to be flexible.
Laura has helped our small business to professionalise such that we can engage more successfully with multi-national clients, while at the same time giving individual attention to every participant on our training courses. At every step, Laura has also diligently documented the processes she has created for us so that anybody can pick up where she leaves off, should they need to.
Laura truly thinks round corners, and anticipates problems long before they occur. One of the best things about Laura however is that she shares our values. She is above all ethical, responsible and considerate of others. Laura always sees the best in people and wants to do the right thing by people. This makes her incredible at customer service, and also in dealing with our growing associate team. We honestly couldn’t be without Laura. She is the third leg of our stool.
Laura and I have been working together for nearly a year, and she really has transformed the way I run my small business. What I really appreciate about Laura is how pragmatic, forward-thinking and proactive she is, in addition to being so personable and experienced in her craft. Laura’s attention to detail, offering of advice on how to streamline and make processes more efficient, and her genuine commitment to helping improve the services I am able to offer is wonderful. She is such a fantastic person with whom to work and I’m so glad that we’re working together! Long may it continue.
Laura has been a great support in helping me stay on top of the bits of work which are crucial to running my own business, but often get bumped to the bottom of the list. She’s fast, easy to get hold of and honest about how she can help. I feel at ease giving her a variety of tasks including scheduling. The biggest impact is knowing that I didn’t have to do everything myself. I would highly recommend Laura, she is trustworthy, a great communicator and really lovely to work with.
Laura has become a critical element in the delivery of operations in my business. She is without question a force multiplier and enables me to stay focussed on the right thing at the right time. Laura is a potent combination of both being utterly reliable and utterly trustworthy. She proactively delivers everything I ask of her with bags of warmth and zero fuss.
She will streamline your business operations and enable you to focus on the most important tasks. Laura is a joy to work with and if you are sitting on the fence about getting support for your team – do not overthink it, working with Laura has been one of the best decisions I’ve made for my business.